ASSOCIATE CONSULTANT

HCL Technologies

ASSOCIATE CONSULTANT

HCL Technologies

  • USA > New Jersey >New Jersey
  • FULL_TIME
  • 2022-02-19T05:21:20Z –> 2022-05-20T05:21:20Z

Description

Designation

ASSOCIATE CONSULTANT

No. of Positions

1

Experience

7-12 Years

Skill (Primary)

Tools and Standards (ERS)-Data Analytics Tools-Informatica Tools

Qualification

B-Tech

Expected Date of Closure

15-May-2022

Employee Group

Business Supp FT

Job Description (Posting).

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(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
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