Clinical Service Representative – Milton/Alpharetta

WellStreet

• USA > Georgia >Alpharetta
• FULL_TIME
• 2022-01-27T01:07:28Z –> 2022-04-27T01:07:28Z

Description

This posting is for a Clinical Service Representative position at our Milton/Alpharetta Piedmont Urgent Care center locations in Alpharetta, GA.

$1,000 sign on bonus eligible for this position.

Back Office Clinical Service Representative (CSR) Job Description

The Clinical Service Representative (CSR) is a key member who works in conjunction with physicians, midlevel practitioners, office and clinical staff to provide patient care management, administrative functions, and routine clinical procedures in our fast paced, high-energy clinical office environment.

Minimum Qualifications

• Must be certified having successfully completed an MA, LPN, EMT, RN or X-Ray Tech program from an accredited school.

• Minimum of 1 year experience working in a healthcare setting (preferably urgent care or emergency room)

• Must be proficient in venipuncture and injections.

• Ability to work 12 hours shifts, weekends and holidays.

• Must be well organized and able to multi-task seeing multiple patients at once in a fast-paced high volume environment.

• Knowledge of clinical procedures, medical anatomy and physiology.

• Documentation skills and attention to detail.

• Must have a working knowledge of ICD-10 and CPT codes.

• Effective communication and interaction with employers, patients, providers and other colleagues. Ability to use tack and diplomacy appropriate to situation.

• Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.

• Must be able to be mobile and work various positions (standing, sitting, bending, walking) for extended periods of time.

• Maintain safe, secure, and healthy work environment.

• Ability to participate in initial and ongoing training as required.

• Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with dealing with patients, visitors, the public and all colleagues.

• Excellent customer service skills.

• Energetic team player.

• Able to travel to other nearby locations if needed.

Responsibilities:

• Prepare patients for and assist with examination or treatments.

• Perform triage and obtain vital signs.

• Obtain and document patient history.

• Operate office medical equipment.

• Train & work in the Occupational Medicine Clinic, using current EMR system & abiding by the systems & protocols set forth by Piedmont Urgent Care.

• Understand and enforce standard health care regulatory requirements.

• Collect and maintain all patient and business documents while maintaining confidentiality.

• Responsible for quality assurance program for compliance with CLIA waived laboratory and patient result trackers.

• Perform office procedures including all general administrative duties.

• Document Electronic Medical Record (EMR) all medical interventions o Assure HIPAA and OSHA compliance.

• Routine Clinical Procedures o Administer medications and non-intravenous injections (intramuscular, subcutaneous & intradermal)

• Perform aseptic procedures.

• Collect routine laboratory specimens including phlebotomy, urinalysis and oral swabs.

• Perform basic laboratory procedures.

• Ability to start an IV, placing a catheter, & splinting a plus.

Piedmont Urgent Care is committed to providing the highest quality patient and customer care. In addition to the above requirements, we are looking for team members with the following qualities: A positive attitude toward patients, families & coworkers. Willingness at all times to go the extra mile to create an outstanding experience for customers and to train & lead the center team to do the same. A desire to work in concert with others in an upbeat & supportive atmosphere while reinforcing our mission to provide uncompromising service. A compelling desire to serve others, improve your community’s health & have fun, every day.

We look forward to meeting you!

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