System | IT Infrastructure Engineer

System | IT Infrastructure Engineer

• Indonesia > Java >Jakarta
• FULL_TIME
• 2022-02-24T00:34:16Z –> 2022-05-25T00:34:16Z

Description

Responsibilities

● Provides ITIL Service disciplines, covering Incident, Problem and Change

Management.

● Provides technical support and administration on server, storage, virtualization and

networking.

● Works with department manager to establish standards and best practices for

managing internal infrastructure, including network, access rights, desktops, servers,

internal applications.

● Implement policies/standards to improve the quality and efficiency of support services

based on ITIL methodology.

● Works closely with the IT Service Desk and other Specialist to ensure a timely, robust

and comprehensive service transition process.

● Works with the Service Desk team to set SLA criteria for the availability and

performance of the IT infrastructure.

● Responsible for overall system and infrastructure availability and develop a resilient

infrastructure to reduce failures.

● Responsible for day-to-day system administration, including management of internal

network, VPN, Application Servers, and system backups.

● Responsible for management of the rollout and support of desktop devices, including

laptops and printers, and productivity tools such as Outlook and MSOffice.

● Ensures that systems, processes and methodologies are maintained, followed to

ensure effective monitoring, control and support of service delivery.

● Ensures delivery of individual and team projects allocated within aggressive delivery

times.

● Monitors and evaluates the efficiency and effectiveness of infrastructure service

delivery methods and procedures.

● Monitors business critical processes and systems.

● Installs, configures and supports new and existing servers and network infrastructure.

● Plan and implement upgrades needed to maintain service levels.

● Develop and lead the replacement of infrastructure at end of life.

● Conducts testing and analysis of all components of network and server infrastructure

components.

● Maintains server uptime consistent with Business goals and metrics.

● Maintains and constantly improves server and network performance, reliability and

security in line with ISO 27001 and best practice.

● Execution of DR tests as planned and agreed.

● Maintains a schedule of formal service reviews with key stakeholders and

management of the key 3 rd party providers who provide the IT operational service.

● Provide occasional out of hours support.

● Performs any other duties as may be required from time to time

Requirements

● Bachelor’s Degree Information Technology or a related degree

● Minimum 5 years of relevant experience in end-to-end IT solutioning design and

implementation including but not limited to areas such as understanding of business

requirements, recommendation of security-cost-usability trade-offs and managing the

change management.

● Working knowledge of server and storage technologies, virtualization and networking

● Proven competency to handle confidential/sensitive information in an appropriate and

secure manner

● Proven basic numeracy and excellent quantitative analysis

● Proven experience in working in IT Security projects

● Has experience working with vendor in agile methodology

● Proven ability to manage multiple projects/initiatives simultaneously and execute to

completion in a timely manner

● Proven competency to handle confidential/sensitive information in an appropriate and

secure manner

● Demonstrate fluency in both written and spoken English

APPLY